We appreciate your business and take the utmost care in shipping your product to you and inspect each item and pack it carefully before it leaves our location. Please read our policies carefully and feel free to email us with any questions. Scroll down to view our shipping costs chart.
Please note that we recycle our boxes at times so don't be alarmed if the shipping box is labeled for another product.
We have secure on-line ordering. When you decide to order an item, add it to your shopping cart and then either continue shopping or go to check-out. We accept credit cards and Paypal. You will fill out necessary forms including the shipping address for your order and check the appropriate box for shipping. USPS Priority Mail is our preferred shipping method.
If you have any special ordering questions please email us.
Occasionally we will have some popular items sold out. In these cases, we will notify you and you can decide if you want to wait for the product, or reorder at a later date.
Most items are shipped within 3 business days of your order. Please allow this time, plus the actual shipping time, when ordering for a special occasion or date. International orders will also take additional time.
Please note, we are not responsible if an incorrect shipping address is given to us and the package is returned. We will re-send the order after the address is corrected and shipping charges are paid.
Our shipping rates are quoted below. Please click on the appropriate subtotal amount when ordering or it could delay shipping. We offer Free Shipping on U.S. orders $100 and over (must total $100 after any coupons are applied). We ship most items by USPS Priority Mail with Delivery Confirmation, although UPS options are also available. (Email us at firstname.lastname@example.org for quotes on UPS Ground, UPS 2nd Day or UPS Next Day.) We ship from California for most of our products. Shipping costs are estimates, so if there is a huge difference in the actual shipping cost, we will notify you. Orders to Hawaii and Alaska might require an additional amount, depending on the size of the order.
Canada rates are included in our list, using the best shipping rates for the weight of the package. The rates listed on our order page are for estimated shipping. If your order weighs more than 4 pounds, we will notify you if we need additional funds before shipping your order. Please email us with any special requests in shipping.
Please click on the appropriate subtotal amount when ordering or it could delay shipping.
For orders outside the US and Canada, please email us at email@example.com with your order request and we will quote you a shipping amount. Be sure to tell us what items you want to order as we need to know the weight to be able to give you a quote. Sorry, we do not ship to Mexico at this time.
Personalized products and sale items can not be returned.
Damaged items can be returned for replacement or credit within 14 days of the shipment date. Returns must be accompanied by the packing slip and have prior approval by our company. You may want to insure your return; we cannot be responsible for lost or misdirected returns. We will replace your item or, a credit will be issued and will appear on your credit card billing statement.
Change your mind? Need a different size? Exchanges can be made within 21 days of the shipping date. You must get approval from our company and will be responsible for all shipping charges. Insurance is recommended. Any figurine exchange must be in it's original box with all styrofoam intact. Once we receive the item and have inspected it, an exchange will be sent
If your package was damaged during shipping, you must file a claim with the carrier, not our company.
If you have any questions regarding your order, please feel free to contact us at: firstname.lastname@example.org or call at 909-709-8427.