We appreciate your business and take the utmost care in shipping your product to you and inspect each item and pack it carefully before it leaves our location. Please read our policies carefully and feel free to email us with any questions.
We have secure on-line ordering. When you decide to order an item, add it to your shopping cart and then either continue shopping or go to check-out. We accept credit cards and Paypal for payment. USPS First Class and Priority Mail are our preferred shipping methods.
If you have any special ordering questions please email us.
Most items are shipped within 3 business days of your order. Please allow this time, plus the actual shipping time (2-5 days), when ordering for a special occasion or date. International orders will take additional time.
Our shipping is determined by your order total. Scroll down to view our shipping rates. We offer Free Ground Shipping on U.S. orders over $75 (must total over $75 after any coupons are applied). We ship most items by USPS First Class or Priority Mail with Delivery Confirmation, although UPS options are also available. (Email us at email@example.com for quotes on UPS Ground, UPS 2nd Day or UPS Next Day.)
We ship from California for most of our products. Sales tax is applied to all California orders.
Please note,if an incorrect shipping address is given to us and the package is returned, we will re-send the order after the address is corrected and shipping charges are paid.
For orders outside the US, please email us at firstname.lastname@example.org with your order request and we will quote you a shipping amount. Be sure to tell us your address and what items you want to order as we need to know the weight to be able to give you a quote. We do not include any custom fees in our shipping charges.
We have no way of estimating any custom fees, taxes or duties that might be charged upon delivery for you to obtain your package. You will need to contact your local customs for more information about this.
Sale/Clearance, AS IS and Personalized items can not be returned.
Change your mind? Exchanges or refunds can be made within 30 days of the shipping date with prior approval from our company. Any figurine exchange must be in it's original box with all styrofoam intact. Once we receive the original item and have inspected it, an exchange or refund will be sent. Sorry, any shipping costs are not refundable.
Damaged items can be returned for replacement or credit within 14 days of the shipment date. Returns must have prior approval by our company. (You may want to insure your return; we cannot be responsible for lost or misdirected returns.) We will replace your item (if stock is still available) or, a credit will be issued through Paypal.
If your package was damaged during shipping, please file a claim with the carrier.
If you have any questions regarding your order use the form below or feel free to contact us at: email@example.com or call at 909-709-8427.